Sony TV Volume Not Working: Troubleshooting Guide

Sony TV Volume Fix

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Have you ever been frustrated when your Sony TV’s volume doesn’t function while watching your favorite show or movie? You’re not alone. Poor connections or device failures might create this prevalent issue, and you can often troubleshoot and repair the issue yourself.

This post will explain why your Sony TV volume may not be working and provide a step-by-step troubleshooting approach. We’ll cover everything from checking connections to updating firmware/software to fix your TV volume.

We’ll also provide you with some ideas to avoid this issue, including updating your TV software, cleaning and dusting your TV, using high-quality connections and connectors, and not playing audio at maximum level.

If you’re weary of the issues with your TV volume, read on to how to repair it and get back to watching your favorite shows and movies with clear sound.

Common Reasons Why Sony TV Volume Isn’t Working

Poor Connections

One of the common reasons why the volume on your Sony TV isn’t working is because of poor cable connections. If your audio cables or connectors are loose or not connected correctly, it can result in no sound or distorted sound. Check all the audio cables and connectors to ensure they are securely connected. If you find any loose connections, re-insert them and test the sound again.

Audio Settings

Another reason for the volume not working is incorrect audio or sound settings. The audio output may be set to the wrong source or speaker configuration, leading to no sound or low sound. To fix this you will need to go to the TV’s sound settings and ensure the output is set to the right source and speaker configuration. 

Resetting the various audio system settings to the factory defaults can also help resolve the issue. Just use the remote to select Sound Settings, choose Factory Settings, and then select OK.

Hardware Malfunction

Sometimes, the TV’s audio hardware may malfunction due to physical damage or wear and tear. For instance, the internal speakers themselves, audio jacks, or circuit boards may be damaged, resulting in no sound or low sound. Check the speakers, audio jacks, and circuit boards for any physical damage. If you find any, you may need to replace the damaged parts to fix the issue.

Troubleshooting Steps to Fix Volume Issues on Sony TV

sony volume


Step 1: Unplug the television from the power outlet

Disconnect your television and wait at least 1 minute before reconnecting it. While the television is still off, hold the power key down for thirty seconds. This sometimes fixes the problem but not always. If your issue remains unfixed then proceed to the next step.

Step 2: Do the following while utilizing an audio transmitter, soundbar, or AV receiver:

With the remote, navigate to the “settings/options” menu.

Scroll all the way down to “speakers.”

Replace it with “Audio system.”

Return to the “settings/options” menu.

Choose “Sound adjustment.”

Choose “Advanced settings.”

Toggle “Dolby Digital Plus Out” off.

Check to see if the sound is still coming from the speaker. Otherwise, proceed to the next step.

Step 3: Reset the TV

You can try resetting the TV to its factory settings if the audio settings are correct. This step will restore the TV to its original state and may resolve any software or firmware issues causing the volume problem. Use the TV remote to select the Settings menu, then select System Settings, and then select Factory Settings. Follow the prompts to reset the settings.

Step 4: Update Firmware/Software

If resetting the TV does not solve the issue, the firmware or software may need an update. Go to the TV’s settings menu and check for automatic software updates to download or firmware updates. Install the updates if available. If you own a smart TV it might be able to update itself.  If the TV is unable to update itself, you can download the firmware from Sony’s website and install it manually.

Step 5: Seek Professional Help

If none of the above steps work, it is best to seek professional help: Contact Sony tv support or a TV repair service to diagnose and fix the issue. A professional can provide a more accurate diagnosis and repair the issue safely.

Tips to Avoid Volume Issues on Sony TVs

sony smart tv

Keep the TV Software Up-to-Date

One way to avoid the Sony TV volume issues is to keep the TV’s software up-to-date. Regular software updates can fix bugs, improve performance, and add new features. To check for updates, look to the TV’s settings menu for the latest software version or firmware updates. If there are any available updates, install them as soon as possible to prevent any potential issues.

Keep the TV Clean and Dust-Free

Dust and debris can accumulate inside the TV, affecting the TV speakers. It is important to clean the TV regularly to prevent any build-up. Use a soft cloth to wipe the TV’s surface and a vacuum cleaner to remove dirt or debris from the vents. Make sure to turn off the TV and unplug it before cleaning.

Use High-Quality Cables and Connectors

Using high-quality cables and connectors can prevent sound and volume issues. Poor-quality cables and connectors can cause signal loss or interference with digital audio, affecting the sound quality. Choose cables and connectors compatible with the TV and the audio source. Look for cables with gold-plated connectors or shielded cables to minimize interference.

Don’t Play Audio at Maximum Volume

Playing audio at maximum volume can damage the TV’s speakers and cause the volume not to work. It is important to keep the volume of external speakers at a reasonable level and avoid playing audio at the maximum volume. Additionally, sudden volume changes can also damage the speakers. Gradually increase or decrease the volume to prevent damage to the TV’s speakers. If the speakers become permanently damaged, you might as well have to substitute them for a soundbar

Frequently Asked Questions – FAQs

How do I factory reset my Sony TV?

To factory reset your Sony TV, you can follow these steps:

  1. Press the Home button on your TV or remote control below.
  2. Go to Settings.
  3. Select Storage & Reset.
  4. Select Factory data reset.
  5. Select Erase Everything.

Note that a factory reset will erase all your TV settings and data, so you will need to set it up again.

How do I update my Sony TV firmware/software?

To update your Sony TV firmware/software, you can follow these steps:

  1. Press the Home button on your TV remote.
  2. Go to Settings.
  3. Select About.
  4. Select System software update.
  5. Select Check for a system software update.
  6. If there is a new update available, select Download and Install.

Note that the TV may need to restart during the update process, so make sure not to turn off or press the power button of the TV during the update.

Why is my Sony TV sound not working, but the picture is fine?

If your Sony TV sound is not working but the picture is fine, there could be several reasons, including poor connections, audio settings, firmware/software issues, and hardware malfunctions. It is recommended to check the connections, adjust the audio settings, reset the TV, update the firmware/software, and check for hardware malfunctions. If none of these troubleshooting steps work, you may need professional help to diagnose and fix the issue.


In conclusion, if you are facing issues with your Sony TV volume not working, there are several steps you can take to troubleshoot and fix the issue. Poor connections, audio settings, hardware malfunctions, and firmware/software issues are common reasons your smart TV volume may not work. You can resolve most of these issues by following the steps outlined in this guide.

To prevent the issue from occurring again, it is recommended that you keep your TV software up-to-date, keep the TV clean and dust-free, use high-quality cables and connectors, and avoid playing audio at maximum volume.

Remember, a malfunctioning TV volume can be frustrating, but with a little bit of troubleshooting, you can often fix the issue on your own. If you need help with the steps outlined in this guide, seeking professional help may be necessary. With the right steps and precautions, you can ensure that your Sony TV continues providing you with an excellent viewing experience for years.

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