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Is your Samsung TV volume stuck, leaving you frustrated? Don’t worry! In this article, we provide essential troubleshooting techniques and practical solutions to resolve volume-related issues with your Samsung TV. Samsung produces one of the best Smart TVs on the market, however, the company’s products can malfunction. One of the common problems that customers face with Samsung TVs is that the volume gets stuck sometimes.
In this article, we shed some light on workable solutions that will help you fix this problem in no time.
Reasons behind the Volume being stuck on a Samsung TV?
If you are watching Netflix, and suddenly your TV’s volume is stuck, don’t panic because there are reasons behind it. There are glitches in technical devices such as Smart TVs that can cause them to malfunction. If your Samsung TV volume is stuck, it is probably because of these reasons:
Your television requires a software update.
The volume is set too high.
There are several applications running in the background.
The batteries in the remote are dying.
How to Fix the ‘Volume being Stuck’ Problem?
Power Cycle the Samsung TV
Most customers have been able to solve this issue by power cycling their television. To power cycle, you will need to hard reset your device. Follow these simple steps to power cycle your TV:
Turn the TV off, unplug it, and remove it from the wall.
For at least thirty seconds, press the power button on the TV.
Let your TV rest for fifteen to twenty minutes.
Then, plug in the TV into a power source and turn it on.
Check to see if the power cycle method has solved the issue on your TV or not.
Check the Samsung TV Remote Control
Before you do anything else, you must ensure your TV’s remote is working properly. The TV volume on your TV can be stuck because of an unrepaired or broken TV remote. You should also check the batteries and ensure they are installed properly.
If you think the batteries are dead, take them out of the remote and replace them with new ones. Once the new batteries are in the remote controller, try pressing the volume controls and see if it is functioning.
If the problem persists, then there is something wrong internally with your TV remote. You can either contact Samsung remote support or repair the remote yourself. However, we recommend purchasing a new remote rather than repairing the old one.
Reset the Smart Hub
The next option is to reset the Smart hub. To do this, select the settings option from the remote. Once the settings menu appears on the screen, scroll down until you see support. In the support menu press self-diagnosis reset smart hub.
This option will ask for a code from the Samsung TV (If you have not set a pin code, the default code is 0000). After the thirty-second reset is finished, the issue should be fixed. We recommend removing programs from your TV that you don’t regularly use to prevent this issue from happening again.
Disable Autorun on the Smart Hub
The autorun function on the Samsung Smart TV offers users complete control over the television. Additionally, the function has access to capabilities such as removing any software from the television and downloading content.
However, the autorun function can also interrupt other functions on the TV. For instance, because of this feature, the TV may automatically adjust the volume for a certain program. To disable the autorun function on the Smart Hub, do this:
To access the settings panel, press the home button on the TV remote.
Then, choose general, and from the drop-down menu, choose smart features.
Scroll down and choose Autorun smart hub, and then pick Disable Smart Hub.
Once you have disabled the autorun smart hub, check to see if you can adjust the volume controls on the TV.
Check the Hardware Volume controls on the TV
All Smart TVs come with controls on their bodies that enable users to perform basic tasks such as changing the volume, and channels or accessing the settings panel. To manage the volume controls on the TV, you can utilize the hardware buttons that are present on the TV’s body.
These buttons are usually at the back or on the side of the TV. You should also press the hardware buttons to see if they are functioning properly or not.
Check the HDMI Cable
If your present input parameters don’t contain any faults, you should check your HDMI cable. When the HDMI cable is not working properly, the TV will be unable to receive pictures and sound.
it is also possible that there are no issues with the HDMI cable, and you just haven’t connected the cable properly to the TV. Just check and see if everything is fine with the cable. You can also detach the HDMI cable and then connect it again. If your HDMI cable shows signs of wear and tear, it might be a good idea to replace it with a new one.
Check the Mute Settings on the TV
When it comes to viewing a TV, volume is essential. However, if the volume on the TV is stuck, you check if the volume settings are on mute. To do this, follow these steps:
On the remote control, press the home button to return to the previous screen.
On the remote control, press the TV/Mute icon.
To adjust the volume, use the arrows on the keyboard.
To flip the volume settings from high to low, use the arrows.
Delete the Applications on the TV
After you reset the smart hub, the next step is to uninstall the unused applications on the TV. There are automatic updates on Samsung televisions that load the memory with unwanted applications.
Deleting all unnecessary applications can help you solve this issue. Here are some steps that will help you delete the apps:
On the home screen in the lower left corner, there is an apps menu.
In the top right corner of the screen, press the settings icon.
In the settings menu, you will see all the installed apps. Samsung adds most of the apps automatically.
Go through each app, and delete the unnecessary ones.
You can also be facing this issue if your TV’s software is not up to date. Please ensure your TV has the latest software. Most firmware updates are able to solve most of the issues. Here is how you can check for a software update on a Samsung TV:
Press the settings icon on the remote.
Activate the support tab.
Press the software/firmware update icon.
You should also enable auto update on the settings menu.
The software update should only take a few minutes, and once it’s done, your Samsung TV will restart automatically.
Switch off the Intelligent Mode
For the best TV viewing experience, people usually choose the intelligent mode. However, depending on the surrounding conditions, this can mean raising or lowering the volume. Please remember that this function is only exclusive to QLED TVs. Here is how you can turn off this function:
Press the Home button icon on the remote.
Go to the settings menu.
Go to the Intelligent mode settings panel.
Disable the intelligent mode or turn off the adaptive volume.
Only use one Samsung TV Remote
Something that you can consider doing once you get the volume working again is to only use Samsung remote controllers going forward. Don’t use a generic remote such as DirectTV, Xfinity, or a cable remote.
Many Samsung TV users who have faced the volume issue have been able to fix the issue by using a Samsung TV remote. It is unclear why the issue rarely occurs when using a Samsung remote but it is possible that signals from generic remotes interfere with the Samsung remote and cause problems.
Clear the Memory
Low memory on the TV can also cause the volume to be stuck. If your Smart TV is running low on memory, you may need to clear up some space in the hard drive. To clear the memory, follow these steps:
Press the clear button on the remote.
Hold the power button for about ten seconds until the TV turns off.
Then, wait for two minutes before turning the TV on.
Change the Volume Settings
If clearing the memory didn’t work, then you will need to adjust the volume settings on your TV. To do this, follow these steps:
Open the settings menu on your TV.
Then, go to the sound panel, and adjust the volume.
If this doesn’t work, you can make changes manually through the TV remote or adjust the general settings in the menu.
Remove the nearby Device Interference
You can also try removing all the devices nearby that can interfere with the TV’s signal. This can include wireless devices or routers nearby. Once you remove these devices, try to plug them back into a power source one at a time. If your smartphone is near the TV, remove it as well.
Check the Input Configurations on the TV
It is possible that the Samsung TV volume controls have not been enabled on the input configurations. If there is no sound coming from the TV we recommend checking the input settings. Here is how you can check these settings:
Press the source button on the TV remote
Cycle through the main inputs
Check to see if the TV source is compatible with the configuration of your component
Factory Reset your Samsung TV
If you have tried all the solutions but nothing seems to be working, then it is time to factory reset your TV. A factory reset is different from power cycling because this step will remove all your settings and information from the TV.
The exact process of factory resetting a Samsung TV varies from model to model but these are the general steps:
Go to the settings menu.
Then go to support and to self-diagnosis.
In the self-diagnosis panel, press the factory reset option.
Download the Samsung TV remote App
You can easily download the Samsung TV remote app from the App Store or Google Play Store and in some Samsung TVs, this application comes pre-installed. Once you have this app, open it up and follow these simple steps:
Press the power button until you see the TV screen pop up.
Then, hard press and hold the power icon until an arrow appears.
At this point, release all the buttons simultaneously and hold them down for two seconds.
Your TV will restart but it will have a lower volume than usual.
Try adjusting the new setting until it feels natural to you.
Contact Samsung Customer Support
Unfortunately, if nothing works out for you and the problem persists, your only option is to contact the Samsung customer support team. However, the good news is the customer support team will probably be able to solve your problem.
Frequently Asked Questions (FAQ)
What to do if the Samsung TV Volume is stuck at 20?
If you are having trouble with the volume settings on your Samsung TV, and it is stuck at 20, follow these steps to fix the problem:
Open the Samsung smart TV remote app.
Go to the settings menu and select volume controls.
Increase or decreases the volume in the settings panel and then press OK.
This should solve the issue and you will be able to adjust your TV’s volume.
TV volume is Maximum when viewing a Video but it’s not playing?
This could happen because your TV is too loud for the video you are trying to watch. You may want to turn off the sound altogether to hear what is being said or try to lower the volume. If you are still facing this issue, you might need to adjust the settings.
Why is the Samsung TV remote not Responding?
If your TV’s remote is not working properly, the fault is either with the remote or it has dying batteries. Dying batteries will be unable to provide power to your remote. Check the batteries, and if possible replace them.
Your remote can also be unresponsive due to an internal software glitch, broken hardware, or dirty battery terminals. You can reset your TV remote to fix the firmware issues. However, if you have a broken remote controller, you will need to contact Samsung customer support or your local vendor.
If you are encountering issues such as tv volume not working on your Samsung Smart TV then there is no need to panic. Samsung Tv volume issues are not uncommon, and we have given several solutions in this article that will help you repair this issue.
The key here is to try all the solutions, and if none of them work, you should then contact the Samsung customer support team.